As we navigate a business in a post-COVID-19 world, we at FSG understand more than ever the importance of public safety and health; staying well-informed of facts and announcements made by state and federal government; communicating pertinent information throughout the company; implementing safety guidelines and standards. Each employee is supplied with new face-masks and latex gloves when working on-location, and disinfecting cleaning products are always on-hand.
I'd prefer to speak to someone at FSG regarding an order I'm placing, can this be done?
Of course! Just contact us here, send us a message or request a call-back, and we'll reach out to you with the information you've provided. You can also fill out a general inquiry through our 'Contact Us' page.
Will my floral arrangement look exactly like the one in the photos?
Even though we source our blooms from growers all over the world, no flower grower is impervious to Mother Nature's sporadic temperament. Each floral arrangement will stay true to their theme, color and dimensions, and our knowledgable designers will make smart substitutions if need be.
Can you accommodate dietary restrictions and/or allergies with your edible gift baskets?
We will certainly try our very best! Before placing the order, reach out to us here so we can determine the best and safest options possible.
Something came up and I cannot be present for my delivery, what should I do?
I'm thinking of placing an order for delivery, how will FSG adhere to COVID-19 protocol and regulations?
We will practice a contactless delivery, and our FSG delivery person will always be outfitted with a mask and gloves when handling and making deliveries.
We understand certain things arise which are out of our control, if you need to coordinate another delivery time, contact us as soon as you can. After the first delivery-attempt , your item will be held for 48-hours, and if we are unable to make contact with you to reschedule another delivery, FSG will deem the item undeliverable and non-refundable.
I've placed an order, when can I expect it delivered, and what do I need to do?
Unless specifically requested, all orders will be scheduled for contactless delivery the following business day after 10am and no later than 5pm, Monday-Friday. Online orders placed Friday will be available for delivery the following Monday.
'Same-Day' deliveries are not available at this time.
We will know our delivery route and contact you day-of before departing the shop, giving you a time estimate as to when we'll reach your location. After deliveries have been made and our vehicles are back at the shop, we'll follow up to make sure you've received your item!
Since our products are sensitive to extreme temperatures, we kindly ask you or a trusted recipient to be available around time of drop-off. An exception will be made if a cool and protected entryway, resident or a property manager is guaranteed for us to make the delivery.
Do you deliver on weekends or holidays?
Our delivery vehicles will operate Monday-Friday, and our company will typically honor major holidays, closing the office. If you have a particular delivery time or date in mind, reach out to us. We will determine at the time whether or not we'll be able to uphold a specific request.
What do you charge for deliveries?
We are located in Chelmsford, MA. Deliveries made within the 01824 zip code will be $10, all others will be $20.
An order minimum of [ ] must be met.
What areas do you deliver?
We'll cover most of Central Massachusetts and the Greater Boston Area, an area with a 35-mile radius from Chelmsford, MA.